Chief operating officer

Kimberly Follett

Chief Operating Officer - THE KINTOCK GROUP

Ardmore, PA

Work Experience

Chief Operating Officer

THE KINTOCK GROUP

2011 to Present

Scope of Responsibilities: Safety and Security • Program Services • Accreditation • Employee Training
Deliver strong and decisive leadership for $40M, 460-employee non-profit community corrections agency providing re-entry services to 1,800 ex-offenders returning to PA and NJ communities. Lead day-to-day operations of three residential campuses with combined 1,470 beds, three day-reporting centers, and a 48-bed substance abuse treatment program. Deliver quarterly presentations to Board. Supervise eight direct reports.
• Generated $20M in public contracts as member of team successfully navigating competitive markets with compelling RFP responses.
• Produced annual cost savings of $250,000 by reorganizing senior management structure.
• Secured additional government funding revenue by installing secure perimeter fence around facility in Bridgeton, NJ; in process of completing additional fence installation projects.
• Strengthened contracting agency confidence by implementing $200K in security upgrades at Newark complex in 120 days.
• Achieved industry recognition through election as VP of Coalition of Community Corrections Providers of New Jersey, a key advocacy agency for providers holding contracts with NJ Department of Corrections and NJ State Parole Board.
• Secured initial accreditation for organizations largest residential complex by American Correctional Association, with 100% compliance on mandatory standards and 98% compliance on non-mandatory standards.

VP, Strategic Planning

THE KINTOCK GROUP

2009 to 2011

Scope of Responsibilities: Training • Accreditation/Quality Assurance • IT • Program Services
Set strategic direction for core organizational functions and held additional responsibility overseeing three Community Resource Centers (day-reporting centers). Supervised five direct reports.
• Drove initial accreditation of two Newark facilities and successful re-accreditation of three other facilities, with all receiving 100% compliance on mandatory and 99%+ for non-mandatory standards.
• Spearheaded standardization of program services curricula, aligning service delivery with industry best practices, building staff competency in presentation of information to clients, and ensuring competitive positioning for new RFPs.
• Safeguarded business continuity by planning and implementing an IT disaster recovery plan.

Corporate Director of Training and Development/Quality Assurance

THE KINTOCK GROUP

2007 to 2009

Launched and led a Training and Quality Assurance Department to improve operations and meet accreditation standards through training. Additionally offered professional development opportunities for all 460 employees.
• Established new Training and Quality Assurance Department, instituting entire operational infrastructure including policies and procedures.
• Authored employee training lesson plans on mandatory training topics in Human Resources, Program Service Delivery, Operations (Safety and Security), and Facility Maintenance.
• Designed and delivered "Train the Trainer" series to develop a training team capable of conducting mandatory training.
• Designed and implemented a new hire training academy to rapidly ramp up productivity by employing all aspects of adult learning modes: visual, auditory, and kinesthetic.
• Improved training data integrity by restructuring training data collection systems to accurately capture employee training sessions for accreditation reports.
• Built a high-performing team by hiring and training three site Training and Accreditation Coordinators to manage ongoing coordination of training and accreditation preparation to instill a culture of compliance.

Adjunct Faculty - Law and Justice Program

CENTRAL WASHINGTON UNIVERSITY -

Tacoma, WA

2002 to 2003

Designed and delivered courses in community corrections, quantitative analysis, and qualitative methods to diverse students including traditional learners, mid-career and advanced professionals, and others.
• Used distance education technologies to extend learning to satellite campuses.

Senior United States Probation Officer

UNITED STATES DISTRICT COURT -

Seattle, WA

1994 to 2001

Developed pre-sentence reports in accordance with established sentencing guidelines, working with the federal bench and researching information pertaining to sentencing guidelines and federal case law. Supervised violent and non-violent federal probationers. Trained new officers and interns.
• Served as a facilitator and participant in Federal Judicial Centers "Train the Trainer" program
• Completed Federal Judiciarys Leadership Development Program.
• Recognized as Presentence Officer of the Year, 1997

Double Brook Farms, Hopewell, NJ- Executive Coaching

Education

Federal Judicial Center, Leadership Development Program -

Washington, DC

2001

Master of Arts in Sociology

MAXWELL SCHOOL OF CITIZENSHIP AND PUBLIC AFFAIRS, SYRACUSE UNIVERSITY -

Syracuse, NY

1994

Bachelor of Arts in English and Sociology

COLLEGE OF ARTS AND SCIENCES, SYRACUSE UNIVERSITY -

Syracuse, NY

1992

Additional Information

Core Competencies
Strategic Planning & Execution Change Management Team Leadership & Motivation
Project Management Program Design and Evaluation Quality & Operations
Budgeting & Cost Control Training & Development Business Development

COMPUTER SKILLS
Microsoft Office