Client Services Coordinator 3

As a Client Services Coordinator III you will As a Client Services Coordinator you will provide a high level customer service for Medicaid beneficiaries, State staff, and Providers. A Client Services Coordinator provides coordination and support to a wide array of administrative activities to promote the goals of the program.

Essential Functions
Provides customer service for Medicaid beneficiaries, State staff, and Providers through coordination and support to a wide array of administrative activities to promote the goals of the program.
Coordinates closely with APS reporting and health analytics resources to ensure timely and consistent production of reports.
Maintain a high level of customer satisfaction with timely problem resolution.
Meet internal and external timeliness criteria by answering call within contractual expectations and completing post-call work in a timely manner including generation of customer communication materials and general assessments.
Identify areas that need process/procedure improvement/modification and offer logical, viable, results oriented solutions Supports the training and ongoing support of providers and state staff in the use of APS CareConnection system.

Education:
Minimum high school diploma or GED
Some college strongly preferred

Qualifications:
Minimum 3-5 years customer service experience in a position that required ownership for resolution of customer?s issue is required
Healthcare experience preferred
Knowledge of Medical terminology
Knowledge of the healthcare industry
Knowledge of Medicare/Medicaid
Good communication skills and ability to interact with people in a culturally diverse environment
Ability to read and comprehend instruction related to customized products
Ability to multi-task and work independently or as part of a team to meet customer expectations as well as internal and external standards
Maintain customer and employer confidentiality
Strong computer skills and ability to work in MS Word, Excel, and other MS Office programs
Ability to combine multiple resources to resolve customer issue
Ability to hear what is not stated ? Example: Recognize when customer is frustrated or may require education or instruction beyond the issue presented
Ability to de-escalate conflict situations with minimal supervisory assistance but  RequirementsPlease refer to the Job Description for the qualifications.
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Country: USA, State: Vermont, City: Williston, Company: APS Healthcare.