Front Office Specialist at Burlington

JOB SUMMARY: Relying on instructions and pre-established guidelines and working under direct or indirect supervision, performs any combination of daily clerical in accordance with Concentra policies and procedures and applicable regulations.

***40 HOURS A WEEK: EVENING AND WEEKEND ROTATING SCHEDULE***

MAJOR DUTIES AND RESPONSIBILITIES:

• Greets patients and visitors and directs them accordingly.
• Obtains authorization as needed to process patients for services needed.
• Admits patients into OccuSource or manually in accordance with client company protocols.
• Explains all required paperwork and forms to patients and ensures proper completion of all paperwork.
• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
• Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employers protocols.
• Files paperwork, medical records and correspondence according to defined company procedure.
• Dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
• Maintains inventory of office supplies and printed forms.
• Assists in processing patient referrals as required.
• Follows HIPAA guidelines and safety rules as outlined in training received.
• Attends center staff meetings.
• Participates in ongoing training.
• Performs other duties, as assigned.

Concentras Data Protection Commitment
* Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
* Every Concentra colleague has the responsibility to adhere to data protection principles.
* If a colleagues role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

 Requirements

EDUCATION/CREDENTIALS:
High school graduate or equivalent.

JOB-RELATED EXPERIENCE:
One year experience in a medical office environment

JOB-RELATED SKILLS/COMPETENCIES:
Demonstrated Intermediate knowledge of PCs, word processing and data entry.
Demonstrated excellent customer service and communication skills.

WORKING CONDITIONS/PHYSICAL DEMANDS:
Fast paced, deadline-oriented office environment.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Country: USA, State: Vermont, City: Burlington, Company: Concentra.