Medical Support Assistant at White River Junction

JOB SUMMARY:

NOTE: Your final appointment, grade, step and salary will be determined by the Medical Support Assistant (MSA) Professional Standards Board recommendation and Medical Center Director approval

 

Vacancy Identification Number (VIN) 920012

OUR MISSION: To fulfill President Lincolns promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are Americas Veterans.  
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov

Note:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-4 to GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.
VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position.

KEY REQUIREMENTS

• Must pass pre-employment examination
• Must be proficient in written and spoken English
• Background and-or Security Investigation required

DUTIES:Back to top

This position serves as a medical support assistant in the Radiology Service Line in White River Junction VA Medical Center, and is under the supervision of the Chief Radiologic Technologist.   Occupation involves technical work concerned with processing CDs with patient images andreports, and scheduling patient appointments.  Work requires practical knowledge of medical terminology and procedures common to each modality, department procedures for the scheduling of patient appointments, and HIPAA procedures regarding release of patient information. Analytical ability, judgment, discretion, and dedication to customer service are required on a daily basis to carry out the functions of this position.

 

Duties include but are not limited to:

 

* Receives telephone calls via the automated call distribution (ACD) system from internal and external customers in timely manner.

 

* Schedules patients for radiology tests in accordance with Service procedures and policies; and instructs patients on standard preparation procedures required prior to testing (i.e. liquid intake, medications, dietary instructions, lab tests,etc).  

 

* Schedules appointments in the scheduling package; avoiding conflicts with other scheduled appointments within the Service, and other Medical Center services.

 

* Burns images to CD from Picture Archiving Computer System (PACS) digitized workstation following departmental and medical-center wide policies.  

 

* The work is performed under stressful situations, in that the incumbent must be able to cope with difficult personalities and heavy workloads, which requires strict attention to detail and independent resolution of day-to-day problems .

QUALIFICATIONS REQUIRED:Back to top

BASIC REQUIREMENTS:

*US Citizenship

*English Language Proficiency

 

*Education and Experience

 

All applicants must meet the following requirements in order to be considered at the GS-04 level and above:

GS-04, Applicants who meet at least one of the following requirements may qualify for position as this grade level:

• 1 year of general experience performing progressively responsible clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled; OR
• Successfully completed education 2 years above high school, in any field, this education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school; OR
• Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement.

GS-05, Applicants who meet at least one of the following requirements may qualify for positions at this grade level:

• 1 year of specialized experience equivalent to at least GS-4 level such as working in a medical office setting with responsibility for working with patient eligibility, patient related data management computer systems, and working with patient benefits coordination. Additional examples include: maintaining clinical records and files, entering and obtaining health data, scheduling and coordinating patient appointments, interviewing patients to obtain demographic and insurance information, answering routine and recurring inquiries and maintaining patient confidentiality.; OR
• Successfully completed education four years above high school level in any field, this education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school; OR
• Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. 

 

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
 

References: MSA Qualification Standards set forth VA Handbook 5005/53 

PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: Applicants must be physically and mentally able to efficiently perform the essential functions of the position without hazard to themselves or others. Depending on the essential duties of a specific position, usable vision, color vision, hearing or speech may be required. However, in most cases, a specific physical condition or impairment will not automatically disqualify an applicant for appointment. 

 

Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified.  Please follow all instructions carefully.  Errors or omissions may affect consideration for employment.

Country: USA, State: Vermont, City: White River Junction, Company: Veterans Affairs, Veterans Health Administration.