Quality Assurance Officer- Smugglers Notch Vermont at Jeffersonville

Job Description

The Quality Assurance Officer follows Best Practices to support approved compliance policies and procedures. Responsibilities include reviewing legal documents with owners, completing after sale follow activities, providing on-going product knowledge training for sales teams, certifying eligible staff members to follow AQCM procedures, monitoring rescission rates, and communicating results to management. The QAO reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress.

• QAO reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts. QAO checks documents for proper signatures notarizations, and prepares copies for owner to take home.
• QAO makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed.
• QAO provides sales training for 30 compliance policies and for effective management of retention objectives including pre-pack, worksheet, owner kit review, on-going product knowledge instruction and other activities.
• The QAO trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards.
• QAO closely monitors site rescission rates using CRS reporting tools.
• QAO maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy.

Job Requirements

• Clear understanding of legal documents
• Familiar with contract standards
• Expert knowledge of the FairShare Plus program and all its many features/benefits
• Experience in training, especially with product knowledge and compliance policies
• Superior oral and written communication skills
• Computer literate a must
• Strong organizational and problem solving skills
• Required to have a flexible work schedule
• Bachelors Degree Preferred
• Must be able to secure a Public Notary license

Country: USA, State: Vermont, City: Jeffersonville, Company: Wyndham Vacation Ownership.